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Curriculum Vitae
Kristy B. Yoder
Entrepreneur | Executive Leader | Life Coach | Community Advocate
Entrepreneur, executive leader, and life coach with experience building service-based businesses, leading distributed teams, managing operations, developing talent, and creating strategic partnerships. Combines entrepreneurship, recruitment, marketing, client service, coaching, and systems development with hands-on nonprofit and community outreach experience.
Leadership Value
Strategy & Operations
Business planning, systems, execution and accountability
Business Leadership
Financial awareness, client growth and organizational stewardship
People & Talent
Recruitment, coaching, performance management and team development
Marketing & Partnerships
Brand visibility, communications, relationship building and business development
Executive & Entrepreneurial Leadership
Founder and Chief Executive Officer
Smart VAs · Founded 2019
- Founded Smart VAs in 2019 and built it into a virtual staffing and outsourcing company serving business owners with specialized remote talent and operational support.
- Grew the company to a team of 70+ members across the globe, helping 400+ businesses scale through remote staffing and operational support.
- Directed company strategy, operations, financial performance, client relationships, marketing, talent management, and leadership development across a distributed team.
- Created systems for recruiting, onboarding, quality assurance, client service, performance management, and team accountability.
- Developed business partnerships and referral relationships while representing the company through networking, media, and educational content.
Media & Thought Leadership
Host
The Lazy Entrepreneur Podcast
- Leads practical conversations with entrepreneurs and business experts about sustainable growth, leadership, delegation, marketing, and avoiding burnout.
- Uses interviews and educational content to make business knowledge more accessible to founders and small-business owners.
Coaching & Leadership Development
Life Coach and Leadership Mentor
Professional Practice
- Applies life-coaching principles to help individuals strengthen self-awareness, clarify goals, navigate challenges, and take practical action.
- Integrates coaching into leadership, team development, accountability, and conversations about sustainable personal and professional growth.
Community & Nonprofit Leadership
Mission Trip and Outreach Organizer
Nonprofit Organizations in the Philippines
- Organized mission trips and community outreach initiatives serving communities in the Philippines.
- Coordinated logistics, volunteers, schedules, communications, and on-the-ground activities to support effective program delivery.
- Worked with nonprofit leaders, volunteers, and local communities to turn service goals into practical outreach activities.
Professional Experience
Online Technical Administrator
Christ Commission Fellowship Inc. · June 2016 – December 2019
- Administered Moodle-based online learning systems, including course setup, enrollment, archiving, restoration, user records, and technical support.
- Coordinated with consultants and internal departments on system customization and improvement, processed online applicants, and maintained payment and student records.
Student Support
Global Learning Support · June 2014 – June 2016
- Supported current and prospective students through registration, ongoing communication, records management, file audits, and cross-department coordination.
Quality Assurance Specialist
SPi Global · March 2011 – July 2014
- Coached and evaluated service agents, participated in quality calibrations, prepared daily and monthly reports, and helped resolve customer technical concerns.
Technical Support Representative
Aegis PeopleSupport · June 2010 – February 2011
- Provided frontline support for web hosting, website, email, and first-level escalation issues.
Education
Diploma of Business and Management
Careers Australia · 2014
Studies in Computer Science and Technology
AMA Computer College · 2007 – 2009
Coaching Credentials
Life Coaching Certification
Mental Health Coaching Certification
